Return & Refund Policy
Thank you for shopping with Nutriune Singapore. Please read our policy carefully before making a purchase.
30-Day Satisfaction Guarantee
At Nutriune, we stand behind our product effectiveness.
If you have taken Nutriune consistently for 30 days and are not satisfied with your results, you may be eligible for a full refund.
To qualify:
- You must use the product consistently for 30 days
- Provide before & after blood reports as proof
- Return any remaining product
Once verified, we will process your full refund.
Returns
We only accept returns under the following conditions:
- Items must be unused, unopened, and in original packaging
- Return request must be made within 7 days from delivery
- Proof of purchase is required
For hygiene and safety reasons, opened or used products are not eligible for return, unless under the Satisfaction Guarantee above.
Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Items without original packaging
- Clearance or promotional items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photos/video evidence
We will arrange a replacement, store credit or refund where applicable.
Refunds
All returns are subject to inspection and approval.
If approved:
- Refunds will be processed to the original payment method
- Please allow 5-10 business days for processing
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only offer exchanges for:
- Defective items
- Incorrect items received
All exchanges are subject to stock availability.
Return Process
To request a return, please contact us via Nutriune. And provide order details + supporting evidence
Our team will review your request and provide further instructions within 1-3 business days.
Shipping
- Return shipping costs are the responsibility of the customer unless it’s our error
- We recommend using a trackable shipping method (we are not responsible for lost returns)
Contact
For any enquiries, please contact us!